> ## Documentation Index
> Fetch the complete documentation index at: https://docs.a2v2.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Message Customization

> Set the welcome message and suggested questions that greet your visitors.

**Message Customization** controls the words your agent opens with — the welcome
message visitors see first and the suggested questions that help them start a
conversation.

Open **Agent UI → Message Customization** from the agent sidebar.

## Prerequisites

* An agent (see [Create an agent](/building/create-agent)).

## Customize the messaging

<Steps>
  <Step title="Open Message Customization">
    In the agent sidebar, go to **Agent UI → Message Customization**.
  </Step>

  <Step title="Set the welcome message">
    Write the greeting visitors see when they open the chat.
  </Step>

  <Step title="Add suggested questions">
    Provide a few starter questions so visitors know what they can ask.
  </Step>

  <Step title="Save & preview">
    Save and check how the opening of the conversation looks.
  </Step>
</Steps>

<Frame>
  <img src="https://mintcdn.com/a2v2ai/ItYQQYTHsiiRmr-t/images/customize/messages.png?fit=max&auto=format&n=ItYQQYTHsiiRmr-t&q=85&s=1b12172f247ce6008ecacd430cf0716e" alt="The Message Customization panel with a welcome message and suggested questions." width="1440" height="900" data-path="images/customize/messages.png" />
</Frame>

## What you can set

| Element                 | Purpose                                                |
| ----------------------- | ------------------------------------------------------ |
| **Welcome message**     | The first thing visitors read when the chat opens.     |
| **Suggested questions** | Tappable prompts that guide visitors to common topics. |

<Tip>
  Make the welcome message **specific** — "Ask me about pricing, setup, or returns"
  converts better than a generic "Hi, how can I help?"
</Tip>

## Tips

<Tip>
  * Use **3–4 suggested questions** that map to your most common requests.
  * Phrase suggestions the way customers actually ask, so they double as good
    knowledge-base matches.
  * Keep the welcome short — it's an invitation, not a paragraph.
</Tip>

## Related

<CardGroup cols={2}>
  <Card title="Appearance" icon="palette" href="/customize/appearance" />

  <Card title="Embed & install" icon="code" href="/embed/install" />

  <Card title="Write instructions" icon="pen" href="/building/instructions" />
</CardGroup>