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You’ve built an agent, trained it on your content, and you’re ready to put it in front of real visitors. The plan you choose decides how many agents you can run, how much knowledge each can hold, how many teammates can help, and how many credits you get each month to power answers. Plans live under Billing in your organization settings, on the Plans tab.

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Prerequisites

  • You must be the organization Owner to change the plan or manage billing.
  • Subscribing and upgrading happen through Stripe — see Checkout & billing portal.

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The plans

A2V2.ai offers four tiers. Each is sized for a different stage of growth: On the Plans tab, the plan you’re on is marked Current Plan, and standout tiers carry a Recommended or Best value badge.
Billing Plans tab showing the four plan tiers with Current Plan and Recommended badges

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What a plan includes

Each plan card lists its features. The dimensions that change between tiers are:
Exact credit allowances, character limits, and prices are shown live on each plan card and may change. Always confirm the current numbers on the Plans tab before subscribing.
The Free plan is private-only: it does not include Public Access or Premium models. That means a Free agent can’t be published to visitors or embedded on your site, and it can’t use premium models for higher-quality answers. To make an agent public — or to enable Pay-for-Access — you need a paid plan (Starter or higher).
Need more agents or seats than your plan includes without moving up a full tier? You can buy them individually — see Add-ons.

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The trial

New subscriptions can start with a 14-day free trial at the Starter tier — so during the trial you get Starter-level agents, credits, and limits. While you’re in it, the app shows how long you have left — for example, “Trial ends in 14 days”. A trial converts to a paid subscription automatically when you add a payment method through checkout. If the trial ends without a valid payment method on file, your organization moves back to the Free plan — your data stays, but paid features and your higher credit allowance pause until you subscribe.
Use the trial to load real content, point an agent at your site, and watch your credit burn rate on the Usage page. That tells you which plan tier actually fits your traffic before you commit.

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Change or downgrade your plan

You can move between plans at any time from the Plans tab:
1

Open Billing → Plans

Find the plan you want and select it.
2

Confirm in checkout

Upgrades take you to Stripe checkout to confirm payment. See Checkout & billing portal.
Billing Plans with usage summary and the Free, Starter, Pro, and Enterprise plan cards; the current plan is marked
3

Downgrade if needed

To move to a lower tier, use Downgrade on the plan card.
Before downgrading, make sure you’re within the lower plan’s limits — for example, the number of agents and team members it allows. You may need to archive agents or remove members first.

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Troubleshooting

Only the organization Owner can manage plans and billing. Ask your owner to make the change, or have them transfer ownership.
This usually means a trial ended without a payment method, or a payment didn’t go through. Open Checkout & billing portal to update your payment method and re-subscribe. Your content is preserved.
Buy extra agent or team-member slots as add-ons instead of upgrading the whole tier.

Credits explained

What credits are and what spends them.

Checkout & billing portal

Subscribe and manage payment details.

Add-ons

Buy extra agents and team-member seats.

Auto-recharge

Never run out of credits mid-rush.