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It’s the middle of your biggest sales day, your agent is fielding hundreds of questions, and your plan credits run dry. Without warning, visitors start getting turned away. Auto-Recharge exists to stop exactly that: when your balance dips below a threshold, A2V2.ai buys more credits for you automatically — no one has to be watching. Find it under Billing in your organization settings.
Auto-Recharge — “Automatically top up your credits when your balance falls below a threshold.”

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Prerequisites

  • You must be the organization Owner — “Only the organization owner can manage auto-recharge.”
  • An active subscription — “An active subscription is required to enable auto-recharge.”
  • A payment method on file — “A payment method is required to enable auto-recharge.” Add one via Checkout & billing portal.

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How it works

When an agent’s activity drains your balance below the threshold, A2V2.ai charges your saved payment method for a fixed top-up and adds the credits to your Top-up Credits pool (which carries over and doesn’t reset). These credits are spent only after your monthly plan credits are used up.
SettingValue
Rate$20.00 per 1,000 credits (fixed per top-up)
Max recharges per monthA cap you set, shown as “X/Y recharges used this month”
Last rechargedThe date of your most recent automatic top-up
The monthly cap is your safety limit — once you hit it, auto-recharge stops for the rest of the period even if the balance keeps dropping, so a runaway cost can’t happen.
Auto-Recharge panel showing the toggle, per-1,000-credits rate, and max recharges per month

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Turn on auto-recharge

1

Open Auto-Recharge in Billing

Make sure you have an active subscription and a payment method first.
2

Enable it and set your monthly cap

Set Max recharges per month to bound your maximum spend. You’ll see a confirmation: “Auto-recharge settings updated.”
3

Let it run

From now on, when your balance falls below the threshold, A2V2.ai tops up automatically and shows “Credits topped up successfully.”

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Top up manually

Don’t want to wait for the threshold? Use Top Up Now to add credits immediately at the same rate — useful right before a campaign or event you know will be busy.
Pair auto-recharge with a manual Top Up Now before a known traffic spike (a launch, webinar, or email blast). The manual top-up gives you a head start; auto-recharge covers anything you didn’t predict.

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When auto-recharge turns itself off

If several top-up payments fail in a row, A2V2.ai disables auto-recharge to avoid repeatedly hitting a bad card:
“Auto-recharge was disabled after multiple failed payment attempts. Please update your payment method and re-enable.”
To recover, open Checkout & billing portal, update your payment method, then re-enable auto-recharge.
Some card payments require an extra verification step from your bank. When that happens, the credits are added as soon as the verification completes rather than instantly.

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Troubleshooting

Check all three requirements: you’re the Owner, you have an active subscription, and a payment method is on file. The app tells you which one is missing.
You may have reached your Max recharges per month cap, or a payment failed. Check the “recharges used this month” count and your payment method.
Update your card in the customer portal, then switch auto-recharge back on.

Credits explained

How the two credit pools work.

Checkout & billing portal

Add or update your payment method.

Plans

Pick the right monthly credit allowance.

Add-ons

Add capacity beyond credits.