Skip to main content
It’s the middle of your biggest sales day, your agent is fielding hundreds of questions, and your plan credits run dry. Without warning, visitors start getting turned away. Auto-Recharge exists to stop exactly that: when your balance dips below a threshold, A2V2.ai buys more credits for you automatically — no one has to be watching. Find it under Billing in your organization settings.
Auto-Recharge — “Automatically top up your credits when your balance falls below a threshold.”

​
Prerequisites

  • You must be the organization Owner — “Only the organization owner can manage auto-recharge.”
  • An active subscription — “An active subscription is required to enable auto-recharge.”
  • A payment method on file — “A payment method is required to enable auto-recharge.” Add one via Checkout & billing portal.

​
How it works

When an agent’s activity drains your balance below the threshold, A2V2.ai charges your saved payment method for a fixed top-up and adds the credits to your Top-up Credits pool (which carries over and doesn’t reset). These credits are spent only after your monthly plan credits are used up. The monthly cap is your safety limit — once you hit it, auto-recharge stops for the rest of the period even if the balance keeps dropping, so a runaway cost can’t happen.
Auto-Recharge panel showing the toggle, per-1,000-credits rate, and max recharges per month

​
Turn on auto-recharge

1

Open Auto-Recharge in Billing

Make sure you have an active subscription and a payment method first.
2

Enable it and set your monthly cap

Set Max recharges per month to bound your maximum spend. You’ll see a confirmation: “Auto-recharge settings updated.”
3

Let it run

From now on, when your balance falls below the threshold, A2V2.ai tops up automatically and shows “Credits topped up successfully.”

​
Top up manually

Don’t want to wait for the threshold? Use Top Up Now to add credits immediately at the same rate — useful right before a campaign or event you know will be busy.
Pair auto-recharge with a manual Top Up Now before a known traffic spike (a launch, webinar, or email blast). The manual top-up gives you a head start; auto-recharge covers anything you didn’t predict.

​
When auto-recharge turns itself off

If several top-up payments fail in a row, A2V2.ai disables auto-recharge to avoid repeatedly hitting a bad card:
“Auto-recharge was disabled after multiple failed payment attempts. Please update your payment method and re-enable.”
To recover, open Checkout & billing portal, update your payment method, then re-enable auto-recharge.
Some card payments require an extra verification step from your bank. When that happens, the credits are added as soon as the verification completes rather than instantly.

​
Troubleshooting

Check all three requirements: you’re the Owner, you have an active subscription, and a payment method is on file. The app tells you which one is missing.
You may have reached your Max recharges per month cap, or a payment failed. Check the “recharges used this month” count and your payment method.
Update your card in the customer portal, then switch auto-recharge back on.

Credits explained

How the two credit pools work.

Checkout & billing portal

Add or update your payment method.

Plans

Pick the right monthly credit allowance.

Add-ons

Add capacity beyond credits.