- Usage is an organization-wide dashboard. It tracks credit spend across every agent and team member, so you can watch your balance, spot a runaway agent, and plan top-ups.
- Analytics is per agent. It shows how an individual agent is performing — conversations, messages, visitors, answer quality, and (for paid agents) revenue.
Where each one lives
| View | Scope | Where to find it | What it’s for |
|---|---|---|---|
| Usage | Whole organization | Usage in the dashboard sidebar (next to Settings) | Credit spend over time, per-agent and per–team-member usage |
| Analytics · Beta | A single agent | Agent → Analytics inside an agent’s workspace | Conversations, messages, visitors, answer quality, paid-access revenue |
Analytics is in Beta. It’s live and useful today, but the views are still being
expanded — some tabs may show a “coming soon” state while they roll out. Expect the
agent-level reports to grow over time.
How to choose where to look
I want to control cost
Go to Usage. See total credits used this period, which agents and team
members are spending them, and the spend trend over any date range.
I want to improve one agent
Open that agent and go to Analytics. See how many people are chatting, how
deep the conversations go, and where the agent struggles to answer.
I want to know my balance & billing date
That’s on Billing — see Credits explained.
Usage shows spend; Billing shows your remaining balance and renewal date.
I sell access to an agent
Open the agent’s Analytics → Subscriptions for revenue, subscribers, and
transactions. Set the paywall up on Paid Agents.
A quick word on credits
Both views revolve around credits — the single unit A2V2.ai uses to meter every message, document, voice transcription, and tool run. If “credits used” on these dashboards is new to you, read Credits explained first; the rest of this section assumes you know what a credit is.Related
Usage dashboard
Track credit spend across every agent and team member.
Agent Analytics (Beta)
See how a single agent is performing.
Credits explained
The two credit pools and what spends them.
Paid Agents
Charge your visitors and track the revenue.