Skip to main content
The Playground lets you run the same question against multiple configurations at once, so you can see which model, temperature, and instructions combination answers best before you make it live. Open Agent → Playground from the agent sidebar.
The Playground is a desktop feature. On smaller screens you’ll be asked to switch to a larger display.

​
Prerequisites

​
Compare configurations

The Playground gives you side-by-side configurations — Configuration A and Configuration B — each with its own model, temperature, and instruction version, running in parallel.
1

Open the Playground

In the agent sidebar, open Agent → Playground.
2

Set up each configuration

For Configuration A and Configuration B, pick a model, adjust temperature, and choose the instruction version to use. Need a third? Select Add Configuration.
3

Ask one question

Send the same question to every configuration and compare the answers side-by-side.
4

Apply the winner

Once you know which configuration wins, select Apply to Live Agent to make it your agent’s live setup.
The Playground comparing Configuration A and Configuration B side-by-side.
Changes here don’t affect your live agent until applied — experiment freely, then use Apply to Live Agent when you’re ready.

​
Voice input

Each configuration’s input box lets you type your question or use Start recording to speak it — handy for testing how the agent handles natural, spoken phrasing.
Voice transcription consumes credits. See Credits.

​
Tips

  • Change one variable between configurations (e.g. same instructions, different model) so you can attribute the difference to that variable.
  • Test your trickiest real-world questions here — the Playground is where configuration decisions are cheapest to make.
  • Playground testing is for iteration and doesn’t represent your live visitor experience; final-check in the Sandbox preview.

Sandbox

Model & temperature

Instructions