Visibility controls whether your agent is hidden for your own testing or
published for end users — and, when it’s public, who is allowed to chat with it.
Open Channels & API → Visibility from the agent sidebar.
Prerequisites
Private vs. Public
At the top of the Visibility screen, choose how your agent is exposed:
Public access modes
When you select Public, the Make your chatbot public? dialog asks how you
want to control access:
With Restrict and Pay for Access, visitors identify or pay before the
conversation starts, and their details are captured as contacts in your CRM.
Tips
- Keep an agent Private while you build and test it, then switch to Public
when it’s ready for real visitors.
- Use Use for Free for the lowest-friction informational agent; choose
Restrict or Pay for Access only when you need to gate the content.
